Realm rules

We use judgement rather than a rulebook, and we would rather talk to you than ban you.

Conduct

From the Terms of Service. An account can be suspended for:

  • Cheating, exploiting bugs for advantage, or automating play.
  • Harassing other players.
  • Attacking the servers, or trying to gain access you were not given.
  • Selling accounts, characters or items for real money.
  • Referring your own accounts, or making accounts only to collect Refer a Friend rewards. One account per person.

Do not share your account. Do not use anyone else's.

There is no appeals process. Open a ticket from the Help menu and tell us what happened.

PvP rules

  • New characters start in PvE Mode. War Mode and High-Risk open at level 15.
  • Change rulesets in an inn or city. Not in combat; not inside a dungeon, raid, battleground or arena.
  • Inside dungeons, raids, battlegrounds and arenas, your ruleset is set aside and everyone plays by PvE rules.
  • Grouped players are always friendly. Duels work across factions.
  • Deserter applies to battlegrounds.

High-Risk rules

  • Open-world only. See the High-Risk section of the PvP page for what drops and what never does.
  • Insuring through Fel Commutation (gear insurance) turns the gear half of the loss into gold.
  • Dying on purpose so a friend can loot your gear and trade it back to you is allowed.
  • A game master's command-kill drops nothing.

Trade, mail and auction

  • Selling accounts, characters or items for real money is not allowed.
  • One auction house serves both factions.
  • Mail arrives instantly. Mail between your own characters is free.
  • Level requirements for trade, mail and auction are 1.
  • Flooding the chat gets you muted.

Casino

  • Chips are bought with in-game gold. Real money is never involved, and chips and gold have no real-world value.
  • Gold deathroll tables have stake limits and a daily cap per account. Results count only when the seats are different accounts and addresses.
  • Cheating at the tables earns a casino ban of 30 minutes on that character. It closes every game on the island.
  • Bazaar Tokens cannot be wagered.

Staff and reports

  • Help menu: Talk to a GM, Character Stuck, Recovery Service (deleted items and characters: free, 30 days for characters), Report Bug, Submit Feedback.
  • Game-master commands are logged.

What is watched

  • Movement and client checks are logged for staff review. People review the flags.
  • Spam is auto-muted. Tampered or invalid packets end the session.